Refund policy

Effective 8 November 2026. Version 1.

"Teamna", "we" and "us" mean Teamna FZC LLC, a company in the United Arab Emirates, which operates teamna.app and the Teamna apps.

Part 1. Refunds of the Teamna subscription

This part is for businesses that pay Teamna.

1.1 Free trial

Every business starts with a free trial. You do not need a card to start, and the pricing page gives the length of the trial. If you cancel before the trial ends, you pay nothing.

1.2 How we charge

The subscription is one monthly charge for each business, paid at the start of each month on your bill date. Optional packages, such as AI Assistant, are on the same monthly invoice. We charge in UAE dirhams (AED), plus VAT where it applies, to the card you added in Billing. A licensed payment provider takes the payment. Card details never reach our servers. You get a receipt by email for each charge.

1.3 Cancel at any time

You can cancel at any time on the Billing page in Teamna Desk, or by email to hello@teamna.app. You do not need to give notice. After you cancel, we do not charge you again. You keep full access to the end of the month that you paid for.

1.4 No refund for part of a month

When you cancel the subscription, or remove a package, we do not refund the days that are left in the month that you paid for. You keep the service for those days.

1.5 When we give a refund

We refund the full charge if:

• we charged you by mistake, or we charged the same invoice two times;
• we charged you after your cancellation took effect;
• you see a charge from Teamna that you did not agree to, and our check shows that it is not correct.

If we charged more than the price that we showed you before the charge, we refund the difference. If you prefer to cancel because of it, we refund the full charge.

We can also give a refund or a credit in other cases, at our choice. A refund that we give in one case does not change this policy.

1.6 How to ask for a refund

Send an email to hello@teamna.app. Please write soon after the charge, so that we can check it quickly. Give the name of the business, the date and the amount of the charge, and the reason. Please write to us before you ask your bank to reverse a charge. We can usually correct the problem faster.

1.7 How long a refund takes

• We answer your request within 2 UAE working days.
• When we agree to a refund, we send it within 5 UAE working days. The refund goes back to the card that paid, in AED. We do not refund in cash or to a different card.
• Your bank can take 5 to 10 more working days to show the refund on your statement.
• You get a credit note by email for each refund.

Part 2. Payments to a business on Teamna

This part is for members and parents who pay a business, and for the businesses they pay.

2.1 The business decides refunds

When you pay a business for classes, sessions or a package, you buy from that business, not from Teamna. The business sets its own refund and cancellation policy, and it decides each refund. Teamna does not decide a refund for a business, and we cannot change the decision of a business. The money goes to the bank account of the business. Teamna does not keep it and takes no fee from it.

2.2 How to ask for a refund from a business

Ask the business. You can send a message in the Teamna app, or use the contact details of the business. When the business agrees to a card refund, it sends the refund in Teamna. The refund goes back to the card that paid, and your bank can take 5 to 10 working days to show it.

If you cannot get an answer from the business, send an email to hello@teamna.app. We can send your request to the business. We cannot give the refund for the business.

2.3 Sessions are not money

When you cancel a booking before the cut-off of the business, the session goes back to your package. That is not a refund of money. If the business cancels a session, you always get the session back. The terms of use give the full booking rules.

2.4 What a business on Teamna must do

• Show your members your refund policy before they pay, and honour it.
• Answer refund requests from your members, and send the refunds that you agree to.
• Answer chargebacks and disputes from your members. The payment provider can take them from your payouts. Teamna gives you the booking, policy and message history to help you.
• Know that the payment provider can keep its own fee when you refund a payment. Teamna shows you this before you refund.

The service agreement has the full rules for businesses.

Part 3. Other things

This policy does not take away any right that you have under the consumer law of the United Arab Emirates. When we change this policy, we change the date at the top. A change does not apply to a charge that was made before the change.

Questions: send an email to hello@teamna.app. We answer on UAE working days.