Field notes
Running a club without the group chat
What we are learning while building TeamNa with swimming academies and studios in the UAE: schedules, cancellations, packages, payments, and the parents on the other end.
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Cancellation policy for kids classes parents will accept
Cancellation policy for kids classes: pick the cut-off, the late fee and the reschedule rule so parents accept it and your team can apply it without a debate.
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Swimming academy scheduling without WhatsApp groups
Swimming academy scheduling without WhatsApp: how a UAE academy runs fixed weekly slots, make-up lessons, reminders and monthly fees once it passes 30 families.