How do I record a cash or bank transfer payment?

Teamna records cash and bank transfers. It does not move this money and takes no fee from it. Record each payment on the web app. The mobile app shows payments, but you cannot record cash there.

Teamna shows the words of your business. A swimming academy sees Parents. A pilates studio sees Clients. This article uses member.

A member pays for a package they owe

When a member has a package that is not paid, record the payment from the member page.

1. In the menu, open your members page (for example Parents or Clients), then open the member.
2. Open the Payments tab. The To pay box shows what the member owes.
3. Select Record a payment.
4. If the member owes more than one package, select the package.
5. Under How did they pay?, select Cash or Bank transfer.
6. Optional: type a receipt number or a transfer reference in Note, optional. The member does not see the note.
7. Select Record AED with the amount.

Teamna marks the package paid. The sessions do not change, because the member already has them. If the member joined your business on Teamna, they get a message that you received the money.

Record a payment from Home

The Running out list on Home shows members who owe money or need a new package. In a business where clients book for themselves, for example a pilates studio, the Renewals card does this. It shows each client with 2 sessions left or fewer, or a package that ends in 10 days or fewer. A client who buys a new package, or whose package is paused, goes off the card. The card puts the clients in three lists: Few sessions left, Package ends soon and Intro offer, no package yet.

To send a message, select Send renewal on the row, or Send all for every client who did not get one. The message tells the client how many sessions are left, or the day the package ends, and asks them to buy the next package. A client who owes money gets Remind to pay. A client who is not in the app yet gets a WhatsApp button. In the mobile app, the Renewals list on Home has Send renewal on each row.

1. On the row of the member, select Record payment.
2. Amount received (AED) shows the amount due. Type a smaller amount for a part payment. Teamna shows how much is still due.
3. Under How, select Cash or Bank transfer.
4. Under When, select the day the member paid.
5. Select Save payment.

Sell a new package that the member paid

1. Open the member, then open the Payments tab.
2. Select Sell a package.
3. Select the package.
4. Under Payment, select Paid in cash or Paid by bank transfer. Select Not paid yet if the member pays later.
5. Select Sell for AED with the amount.

Teamna adds the sessions of the package to the balance and records the payment.

See your payments

Open Payments in the menu. Each cash or bank transfer payment shows its method and the status Paid. The fee column shows None, because Teamna takes no fee. Open a payment to see who recorded it and the note.

You recorded a payment by mistake

You cannot delete a payment. To correct it, open Payments, open the payment, and select Refund. Type the amount, or leave it empty for the full amount, and type a reason. Teamna only records the refund. You give the money back yourself.

The sessions stay on the balance after a refund. To take them off, open the member and select Remove sessions.

Do not use Add sessions to record money. The reason "Paid in cash" there adds sessions, but it records no payment.