Teamna can send a welcome message to each new participant before their first class at your business. The message tells them what to wear, what to bring and when to come. Teamna sends it one time only for each participant.
Teamna shows the words of your business. A swimming academy sees Parents and Swimmers. A pilates studio sees Clients. This article uses member and participant.
Who gets the welcome
Teamna sends the welcome before the first class of a participant at your business. A class that the participant booked and then cancelled does not count. A class where the participant was absent does not count.
The welcome goes to the member who booked:
- as a notification in the Teamna app, and
- as a WhatsApp message, if the member said yes to WhatsApp messages and WhatsApp is on.
Teamna sends one welcome for each participant, one time only. If the participant cancels the first class after the welcome went out, Teamna does not send a second welcome. If the class is cancelled or moved before the welcome went out, the welcome waits for the next first class.
On or off at the start
- A business where clients book for themselves (for example a pilates studio): the welcome is on at the start.
- A business where members book for their children: the welcome is off at the start. Many owners already speak to each new member. You can turn it on.
The First class badge on the class list shows for every business, also when the welcome is off.
Change the welcome
The owner or an admin can change the welcome on the web.
- Open Settings, then Messages.
- Turn Send a welcome before the first class on or off.
- In Hours before the class, select when Teamna sends it: 2, 4, 12, 24 or 48 hours before the class.
- In Welcome text, write your message. Use 10 to 500 characters. To use the text of Teamna again, select Use the Teamna text.
- Select Save welcome.
The text of Teamna is: "Welcome to your first class. Wear comfortable sports clothes and bring a bottle of water. Please come 10 minutes before the start. Then we have time to meet you before the class."
When a booking comes late
If a participant books the first class after the time of the welcome (for example 1 hour before the class, with 24 hours set), Teamna sends the welcome at once. Teamna sends no welcome after the class starts.